Scam alerts
Fake customer care and screen-sharing apps
You search online for a bank, airline or delivery app’s helpline, call the number you find, and “support” asks you to install an app.
What it looks like
Search result: “Refund Helpline 24x7”
Sir, to process your refund please install AnyDesk from Play Store and tell me the 9-digit code. Then open your bank app and enter ₹10 to verify.
SCAMHow it works
- Scammers post fake helpline numbers on search results, maps listings and social media.
- They make you install a screen-sharing app and open your bank or UPI app.
- They watch you type your PIN and OTP, or take control and send money.
Red flags
- Helpline numbers from search results, comments or maps listings rather than the company’s own app or website.
- Any request to install AnyDesk, TeamViewer, QuickSupport or similar.
- A “refund” that needs you to pay or enter your PIN.
What to do
- Get helpline numbers only from the official app, website or the back of your card.
- Never install a remote-access app because a caller asked.
- If you did, uninstall it, change your banking passwords from another phone, call your bank and 1930.